Job Summary

We are looking for an experienced IT Support Engineer to provide L2/L3 support across Microsoft 365, endpoints, identity management, networking, backups, and security in a hybrid IT environment. The right candidate will have strong troubleshooting skills and hands-on experience supporting business-critical systems.

Key Responsibilities 

• Support and troubleshoot Microsoft Server and endpoint backups (on-prem/hybrid).
• Administer Microsoft 365 services including Exchange Online, OneDrive, SharePoint, and Teams.
• Resolve email issues such as NDRs, spam/phishing incidents, mailbox access, and quota management.
• Manage user onboarding/offboarding, password resets, MFA, and access control.
• Troubleshoot Windows 10/11 and macOS systems (performance, crashes, sync issues).
• Configure and resolve VPN, network connectivity, and Active Directory issues.
• Identify and respond to basic security incidents and phishing threats.
• Support business applications, file-sharing platforms, printers, and peripherals.
• Document incidents and resolutions while adhering to SLAs.

Required Skills & Experience 

• 5+ years of experience as an L2/L3 IT Support Engineer.
• Strong hands-on experience in hybrid IT environments.
• Solid knowledge of Microsoft 365, Windows Server, and endpoint support.
• Proven troubleshooting skills across IAM, networking, and security.
• Excellent communication and customer service skills.

Nice to Have 

• ITIL Foundation or MSP experience.
• PowerShell or basic scripting exposure.
• Experience with hybrid or colo infrastructure.

Equal Opportunity Statement 

• We value diversity and inclusion. As an equal opportunity employer, we welcome applicants from all backgrounds and walks of life. 

Security & Confidentiality Statement 

• This role may involve access to sensitive business information. The selected candidate is expected to follow internal information security policies and maintain strict confidentiality when handling proprietary or confidential data.