Required Skills

Terminal Operations Centre (TOC) Systems, Video Walls, Display Controllers & AV Systems, Conferencing & Collaboration Platforms, Common Building Management Systems (CBMS), Common Flight/Airfield Display Systems (CFADS), Radio Dispatch Systems (RDS), Voice Communication Systems (VCS), VHF Radio Systems & IP Telephony, Windows Server, Linux, VMware/Hyper-V, TCP/IP Networking & SQL Databases, System Monitoring & Performance Management, ITIL Incident, Problem & Change Management, Root Cause Analysis (RCA), Vendor & OEM Coordination

Job Description

The L3 Terminal Operations & Communication Systems Engineer is responsible for the administration, monitoring, troubleshooting, optimization, and lifecycle management of the airport's Terminal Operations Centre (TOC), communication systems, and mission-critical operational platforms in a 24×7 environment. As the highest technical escalation point (L3), the role ensures the availability, performance, and reliability of command-and-control systems, collaboration platforms, radio communication systems, and operational applications supporting airport operations and emergency response. The engineer works closely with airport operations, airlines, OEMs, and vendors to resolve complex technical issues, maintain system integrations, ensure SLA compliance, and drive continuous service improvements.

Requirements

1. 8–12 years of experience in enterprise IT infrastructure or managed services.
2. Minimum 5 years of hands-on experience supporting airport operations centres, communication systems, or other mission-critical command-and-control environments.
3. Strong expertise in operational technologies, communication systems, system integration, incident management, preventive maintenance, and vendor coordination in a 24×7 operational environment.

Education Qualifications

1. Bachelor’s degree in electrical engineering, Electronics Engineering, Instrumentation, Mechanical Engineering, Computer Science, Information Technology, or a related discipline.
2. ITIL Foundation Certification preferred.

Equal Opportunity Statement

We value diversity and inclusion. As an equal opportunity employer, we welcome applicants from all backgrounds and walks of life.

Security & Confidentiality Statement

This role may involve access to sensitive business information. The selected candidate is expected to follow internal information security policies and maintain strict confidentiality when handling proprietary or confidential data.