Required Skills

Microsoft 365, Active Directory, Managed Services Provider, PowerShell scripting, ITIL processes

Job Description

M365 System admin / Specialist

We are looking for a skilled and customer-focused M365 System Administrator / Specialist to provide Level 2 support for IT infrastructure and managed services. The ideal candidate should have hands-on experience with Microsoft 365, Windows Server, Active Directory, Azure AD (Microsoft Entra ID), PowerShell scripting, and cloud infrastructure support.

The candidate will be responsible for resolving escalated technical issues, maintaining infrastructure services, supporting customer environments, and contributing to service improvements, migrations, and implementation projects.

Experience working in a Managed Services Provider (MSP) environment is essential.

Key Responsibilities

1. Provide Level 2 IT systems support to customers across various managed infrastructure services.
2. Troubleshoot and resolve escalated issues related to Microsoft 365, Windows Server, desktops, Active Directory, and cloud platforms.
3. Support major incident management, problem management, and change management activities.
4. Assist with infrastructure projects, service migrations, system implementations, and technical changes.
5. Prepare technical change requests, migration plans, and test plans.
6. Administer Microsoft 365, Active Directory, Azure AD/Microsoft Entra ID, and related services.
7. Support cloud infrastructure environments, including Microsoft Azure and/or AWS.
8. Manage remote access technologies, including Citrix, Remote Desktop Services (RDS), VPN, and SaaS applications.
9. Develop and maintain PowerShell scripts to automate routine administrative tasks.
10. Identify opportunities for service improvement and process optimization.
11. Prepare and maintain technical documentation, service records, and reports.
12. Maintain accurate ticket updates and timesheets in accordance with established processes.
13. Communicate effectively with customers and internal teams to ensure timely issue resolution.
14. Participate in a rotating after-hours on-call roster as required.

Requirements

1. Minimum 2 years of experience in a similar system administration, server support, or cloud support role.
2. Experience working in a Managed Services Provider (MSP) environment.
3. Strong troubleshooting skills in Microsoft Windows Server and desktop environments.
4. Hands-on experience with Microsoft 365 (M365/O365) administration and support.
5. Experience managing Active Directory and Azure AD/Microsoft Entra ID.
6. Knowledge of PowerShell scripting and IT administration automation.
7. Experience supporting Microsoft Azure, Microsoft 365, and/or AWS environments.
8. Knowledge of remote access technologies, including Citrix, RDS, VPN, and SaaS applications.
9. Understanding of ITIL processes, including incident, problem, and change management.
10. Strong analytical, troubleshooting, and problem-solving skills.

Equal Opportunity Statement

We value diversity and inclusion. As an equal opportunity employer, we welcome applicants from all backgrounds and walks of life.

Security & Confidentiality Statement

This role may involve access to sensitive business information. The selected candidate is expected to follow internal information security policies and maintain strict confidentiality when handling proprietary or confidential data.