Required Skills

Mortgage Operations Expertise (US/UK), Team Leadership & People Management, Regulatory & Compliance Knowledge, Quality Management & Audit Oversight, Stakeholder & Client Management, Performance Management & KPI Tracking, Process Improvement & Lean Thinking, Problem Solving & Escalation Handling, Training, Feedback & RCA (Root Cause Analysis), Technology & LOS Knowledge

Job Description

The Team Lead will be responsible for managing a team of mortgage operations professionals (processing, underwriting, QC), ensuring service delivery, quality, compliance, and productivity targets are consistently met. The role involves team supervision, client coordination, process improvement, and performance management.

P:S - I have used Associate Lead - Review Ops for now since we do not have the corresponding one at this moment. One you the correct one integrated into the system please edit and add that.

Requirements

Lead and manage a team handling mortgage operations (loan processing, underwriting, QC).

Ensure adherence to US/UK mortgage guidelines, compliance, and SLAs.

Monitor team productivity, quality, and turnaround times (TAT).

Conduct regular audits and ensure error-free delivery.

Act as a point of escalation for complex scenarios and issue resolution.

Drive process improvements and operational efficiency.

Provide training, coaching, and performance feedback to team members.

Manage client communication, reporting, and stakeholder expectations.

Track KPIs and prepare MIS reports.

Ensure compliance with regulatory and internal policies.

Preferred Qualifications:

1. 5–8 years of experience in mortgage operations
2. Prior experience in team handling or supervisory role

Security & Confidentiality

This role involves access to sensitive customer and business information. The selected candidate must comply with all internal information security and confidentiality policies.

Equal Opportunity Statement

We value diversity and inclusion. As an equal opportunity employer, we welcome applicants from all backgrounds and walks of life.

Security & Confidentiality Statement

This role may involve access to sensitive business information. The selected candidate is expected to follow internal information security policies and maintain strict confidentiality when handling proprietary or confidential data.