Required Skills

Required Skills & Experience

5+ years of experience as an L2/L3 IT Support Engineer.

Strong hands-on experience in hybrid IT environments.

Solid knowledge of Microsoft 365, Windows Server, and endpoint support.

Proven troubleshooting skills across IAM, networking, and security.

Excellent communication and customer service skills.

Job Description

Key Responsibilities

1. Support and troubleshoot Microsoft Server and endpoint backups (on-prem/hybrid).
2. Administer Microsoft 365 services including Exchange Online, OneDrive, SharePoint, and Teams.
3. Resolve email issues such as NDRs, spam/phishing incidents, mailbox access, and quota management.
4. Manage user onboarding/offboarding, password resets, MFA, and access control.
5. Troubleshoot Windows 10/11 and macOS systems (performance, crashes, sync issues).
6. Configure and resolve VPN, network connectivity, and Active Directory issues.
7. Identify and respond to basic security incidents and phishing threats.
8. Support business applications, file-sharing platforms, printers, and peripherals.
9. Document incidents and resolutions while adhering to SLAs.

Requirements

Key Responsibilities

1. Support and troubleshoot Microsoft Server and endpoint backups (on-prem/hybrid).
2. Administer Microsoft 365 services including Exchange Online, OneDrive, SharePoint, and Teams.
3. Resolve email issues such as NDRs, spam/phishing incidents, mailbox access, and quota management.
4. Manage user onboarding/offboarding, password resets, MFA, and access control.
5. Troubleshoot Windows 10/11 and macOS systems (performance, crashes, sync issues).
6. Configure and resolve VPN, network connectivity, and Active Directory issues.
7. Identify and respond to basic security incidents and phishing threats.
8. Support business applications, file-sharing platforms, printers, and peripherals.
9. Document incidents and resolutions while adhering to SLAs.