Customer Service Outsourcing That Elevates Your Brand

At PIT Solutions, to help our clients better reach their customers, we offer customer service outsourcing.
Our cost-efficient and scalable Customer Support Outsourcing Services are available 24/7 through every channel, serving big companies like Fortune 500 firms as well as start-ups. To provide branded, invisible support, we bring artificial intelligence, creative processes, and skilled people together.We're an extension of your brand, not just a workforce that has been outsourced.

 

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Why Choose Us?

Human + AI = Exceptional Service

To deliver exceptional customer experiences, we combine AI accuracy with human empathy.Our support evolves quickly and flexibly with your growth.We voice your brand across all platforms and are available 24/7.For us, it's a partnership driven by innovation rather than outsourcing.
 

Key Benefits of Customer Service Outsourcing Solutions

01

Reduced Operational Costs

Lower your overhead costs with our cost-effective support solutions. Get great support from a support provider without the premium price.

 

02

24/7 Multilingual Support

Our 24/7 live multilingual support provides your customers with help whenever they need it regardless of where they are.
No matter what time zone, we communicate in their language—literally.

 

03

Faster Issue Resolution

Our agents have the experience and training to assist your customers with issues quickly and efficiently.We turn problems into solutions - all at a faster pace.
 

04

Focus on Core Business Areas

Leave your customer support to us while you focus on your core business functions.Our expertise enables you to concentrate on growth without distractions.

 

05

Seamless Integration

We offer seamless integration of current processes and systems.From day one, we operate as an extension of your team

 

Our Customer Support Outsourcing Services

  • Voice Support (Inbound & Outbound)

    According to your business needs, we deliver frictionless customer interactions through inbound query resolution and proactive outbound reach.We confirm through our voice support that each call reinforces customer relationships and increases satisfaction.
     

  • Live Chat Support

    Through our effective live chat support, you can reach your customers in real time.With our instant support, we provide quicker resolutions and a better user experience on your digital interfaces.

     

  • Email Support

    Get fast and professional feedback with our reliable email support.With a high level of quality and consistency, we respond to customers with ease and accuracy.

     

  • Social Media Customer Support

    Improve your brand image with our active social media support.We can monitor, answer, and interact digitally with a customer to build their loyalty and maintain their online reputation
     

  • Omnichannel Support

    We provide smooth customer experience at all touchpoints with our omnichannel support.We combine voice, chat, email, and social media together to deliver customized and uniform customer service outsourcing at every touchpoint.