Customer Support & Helpdesk Services

Banner Background

Customer Service Outsourcing That Elevates Your Brand

Customer Service Outsourcing That Elevates Your Brand

Customer Service Outsourcing That Elevates Your Brand

In today’s highly competitive financial and insurance sectors, operational efficiency, accuracy, and compliance are paramount. Both industries rely heavily on backend operations to process transactions, manage customer records, validate data, and ensure regulatory adherence. Any errors, delays, or inefficiencies can directly impact customer trust, revenue, and organizational reputation.


PIT Solutions leverages over 25 years of experience in IT-enabled services (ITES) to deliver comprehensive Insurance and Banking Backend Support Services. Our solutions streamline workflows, enhance accuracy, reduce turnaround times, and ensure regulatory compliance while allowing organizations to focus on strategic growth, product innovation, and customer satisfaction.


By combining domain expertise, automation, AI-powered analytics, and secure workflows, PIT Solutions ensures operational excellence across insurance and banking backend operations, enabling organizations to achieve scalability, cost efficiency,...

 Read more

Why Choose Us?

Human + AI = Exceptional Service

To deliver exceptional customer experiences, we combine AI accuracy with human empathy. Our support evolves quickly and flexibly with your growth. We voice your brand across all platforms and are available 24/7. For us, it's a partnership driven by innovation rather than outsourcing.

Human + AI = Exceptional Service

Key Benefits of Customer Service Outsourcing Solutions

  • Reduced Operational Costs

    Lower your overhead costs with our cost-effective support solutions. Get great support from a support provider without the premium price.

  • 24/7 Multilingual Support

    Our 24/7 live multilingual support provides your customers with help whenever they need it regardless of where they are.

  • Faster Issue Resolution

    Our agents have the experience and training to assist your customers with issues quickly and efficiently. We turn problems into solutions - all at a faster pace.

  • Focus on Core Business Areas

    Leave your customer support to us while you focus on your core business functions. Our expertise enables you to concentrate on growth without distractions.

  • Seamless Integration

    We offer seamless integration of current processes and systems. From day one, we operate as an extension of your team

Our Customer Support Outsourcing Services

Voice Support (Inbound & Outbound)
Voice Support (Inbound & Outbound)

According to your business needs, we deliver frictionless customer interactions through inbound query resolution and proactive outbound reach. We confirm through our voice support that each call reinforces customer relationships and increases satisfaction.

Live Chat Support
Live Chat Support

Through our effective live chat support, you can reach your customers in real time. With our instant support, we provide quicker resolutions and a better user experience on your digital interfaces.

Email Support
Email Support

Get fast and professional feedback with our reliable email support. With a high level of quality and consistency, we respond to customers with ease and accuracy.

Social Media Customer Support
Social Media Customer Support

Improve your brand image with our active social media support. We can monitor, answer, and interact digitally with a customer to build their loyalty and maintain their online reputation

Omnichannel Support
Omnichannel Support

We provide smooth customer experience at all touchpoints with our omnichannel support. We combine voice, chat, email, and social media together to deliver customized and uniform customer service outsourcing at every touchpoint.

Let us know what your team needs - we’ve got you covered.

Contact us